Items ordered via Alexa always come with free returns, regardless of the reason Products ordered through Amazon's digital assistant always comes with free returns, regardless of the reason. Didn't approve purchase: Someone, perhaps a child or friend, ordered something on your account without asking and you got charged for it.Received extra item I didn't buy (no refund needed): Something extra got packaged with your order, and you feel obliged to return it.The wrong item was sent: If you received a completely different item.Product and shipping box both damaged: Somewhere between being boxed up and arriving at your door the package was mishandled, and the product arrived broken.Missing or broken parts: Similar to "Item was defective or doesn't work" but applies specifically to the attachments or other items that come with a purchase.Item arrived too late: The item was delivered past the guaranteed delivery and missed, for example, a birthday or holiday.Product damaged, but shipping box OK: The box isn't dented, cut or scratched, but the item inside has cosmetic or mechanical damage.Better price available: You've found the same thing at, say, Walmart for less than you paid for it at Amazon.Bought by mistake: You accidentally hit Buy Now or forgot to delete an item from your cart before checking out. Item defective or doesn't work: It could be broken or simply doesn't do what it's designed to do (for example, a power bank with a broken USB-C port).Similar to but different from "Wrong item was sent" (see below). Inaccurate website description: For example, the photo shows a deep royal blue, but the item is a light sky blue.No longer needed: You changed your mind and don't want the item anymore.Here are all the various return reasons Amazon gives you to choose from: Misclassifying a return can not only result in negative repercussions to your account - Amazon has been known to ban shoppers who misuse the return process - but it can also mean you'll have to cough up shipping costs later anyway. Some reasons qualify for free shipping and some don't: For example, if you select "No longer needed," you may be charged for the return. If possible, Amazon and third-party sellers want to resell the merchandise (like through Amazon Warehouse Deals), so they'll check your items against your reason once the package is received. It's important to be as honest and precise as possible about why you're returning the product. In this story, we'll show you everything you need to know to make Amazon returns without having to pay a dime, including giving valid reasons for returns, returning products purchased via Alexa, having UPS pick up your package from your home for free and more.Īlso, learn more about the perks that come with an Amazon Prime membership, the best credit cards to use on Amazon and how to prepare for Amazon Prime Day. Read more: Amazon Prime Day: Best Deals on Tech, Home and More Whatever the reason, now it's time to do a return or exchange - and that isn't always easy (or free). Maybe the product is incorrect or broken, or maybe you're just not happy with it. You excitedly open the package, but then realize there's a problem. You order something from Amazon, and it arrives a few days later.
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